Things don't always work right. "Is the internet just going slow today or is there something wrong with my computer? Maybe I just don't know how to use it correctly. Could I have a virus? I don't know the technical terminology to explain what's wrong, and I'm not sure who I could ask for help even if I did. I don't want to sound like an idiot, and I want to be able to trust and understand the answer I get. This is so frustrating!"
Get empowered to use your technology. The truth is, computers aren't really that complicated. They're kind of like a pet. Sometimes they listen and do what you tell them, but sometimes they don't feel good. They have needs and wants just like your dog or cat, but they don't have the ability to communicate those needs very clearly. Cryptic error messages aren't there to scare you into giving up; they're a clue as to what's wrong, and often times the solution is a quick google search away. All you need to do is be willing to listen to what the computer wants, and have the confidence to try and give it what it needs.
WHY UNCLE MAT?
I can help. For the past decade professionally, and years before that on my own, I've been solving this exact
issue. The problem isn't that computers don't work right - it's that people don't have the confidence to try and fix issues when they
inevitably arise. I hear the same things: "I don't want to make it worse. I don't know what I'm doing. I'm not very good with computers."
I'll let you in on a little secret; no one in IT, not me, not the founder of the Geek Squad, not Bill Gates - no one knows all the answers. What they do know is how to listen to their computer and how to find the answer. You don't even need to know the terminology - just google the error message, or in broad terms, google the problem. "Windows isn't starting" or "the internet isn't working" will take you to millions of resources - and 90% of the time, you'll get the answer you need on the first result. If I've never seen a specific error message or problem before, or I've never used some software before, I just google it. Like magic, the information I need is right there at my fingertips. Step by step instructions will get you exactly what you need to solve the problem, or you'll find work-arounds or alternative solutions. Next time that problem occurs, guess what? You'll know how to fix it! Or, if nothing else, you'll know how to find the solution.
Still not convinced? Contact me and let me help.